Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

You may inspect an item as you would in a shop. If any item is handled more than necessary and its value is reduced, we may make a reasonable deduction from your refund. This does not affect your statutory rights if an item is faulty, damaged or not as described.

To start a return, you can contact us at sitnug1@gmail.com.
If your return is accepted, we will provide instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sitnug1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us as soon as possible. If the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK 14-day cancellation right

You have 14 days after receiving your order. After telling us you wish to cancel, you then have another 14 days to return the item to us. You do not need to give us a reason for cancelling.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If a refund is due, we will refund you within 14 days of of receiving evidence that you have sent it back, whichever is earlier. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you cancel your whole order, we will also refund the standard delivery charge you paid. If chose a more expensive delivery option, we will refund only the cost of our standard delivery option.